Firstouch Brings Smart Self Ordering Kiosk Experience to Ahmedabad Airport

GMR Group, a leading name in airport infrastructure, partnered with Firstouch to enhance passenger convenience at Ahmedabad Airport a subsidiary of the Adani Group, by introducing smart self ordering kiosks in the food court areas. The goal was clear — to reduce waiting times, offer a seamless food ordering experience, and create a more efficient digital environment for both travelers and vendors.

Challenge

Airports face increasing footfall every year. Traditional food ordering methods often result in long queues, slower service, and unsatisfied passengers. GMR was looking for a future-ready, scalable digital solution that could cater to this evolving need without compromising on user experience.

Firstouch Solution

Firstouch deployed intelligent, user-friendly self ordering kiosks that help travelers:

• Browse menus digitally
• Place orders with just a few taps
• Make secure digital payments
• Track order status in real-time

The Self Ordering Kiosks are powered by Firstouch’s in-house digital signage platform, built for 24/7 usage, high display quality, real-time content control, and remote monitoring — ideal for a high-traffic environment like an airport.

Location – Sardar Vallabhbhai Patel International Airport, Ahmedabad

Key Highlights

✅ Touchscreen kiosks with intuitive UI

✅ Integration with POS and QR Scan system

✅ Remote content and software management

✅ Durable hardware for public use

Results & Impact

• 30% faster order turnaround time
• Significant drop in queues and waiting times
• Higher customer satisfaction
• Better hygiene with contactless ordering
• Boost in digital engagement at the airport

Why Firstouch?

Firstouch is not just a display provider — it is a complete digital signage technology partner. From strategy to installation and after-sales support, the Firstouch team worked closely with GMR to ensure:

• On-time execution
• Custom hardware and software integration
• Ongoing technical support

This project demonstrates Firstouch’s capability to transform public spaces with powerful digital signage solutions that are efficient, scalable, and user-centric.

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